All Categories
    Filters
    Preferences
    Search

    FAQs

    I cant find an item I'm looking for?

    There are a number of ways to search for items on our website. You can use the search bar at the top of the site which will search by product name. However, when using the search bar please be aware the search term needs to be a minimum of 3 characters to work, so instead of searching for ‘D3’, use ‘Vitamin D3’. Also, do not use function words such as ‘and’, ‘or’ etc, so if searching for ‘Vitamin D3 and K2’, instead use ‘Vitamin D3 K2’ or Vitamin D K’.

    On the left of the page there is a drop down menu for product categories. This is sometimes the easiest way to find a selection of sizes or strength, especially if we have a specific category for the item you are looking for, such as ‘magnesium’ or ‘Vitamins D & K’.

    Lastly, you can search by Product Tag, clicking on the tag which is of interest to you will take you all the products containing that ingredient.

    I have forgotton my password / username?

    If you have forgoten your user name or password just follow the lost password link. You may also contact us via email providing you are using the same email address used to register the account. You will not be able to open a second account using the same email for security reasons.

    Do you ship to my country?

    We ship to the UK and Countries withn the EU. We will consider shipping outside of the EU for orders over £100, please contact us with your requirements and shipping address so we can quote you accordingly. Please note, we do not ship to the USA, Brazil and Russia.

    Can I use past the expiry date?

    There is no danger in using a product past its expiry providing it has been stored correctly. The expiry is more of a gurantee regarding potency as there is a small degradation of the active ingredient over time. Once a product reaches its expiry date there is no change in the product. It does not have a built in clock and will continue to be safe to use but may provide slightly less than the stated strength on the package. Recent research on tablets and capsules over 30 years past their expiry showed that 12 out of the 15 tested had over 90% potency!