We aim to dispatch all orders received before 12pm the same day, excluding Weekends & Bank Holidays. You will be notified immediately in the event of any items being out of stock.
A 48 hour service via Royal Mail, £1.99 or free on orders over £40
We charge a flat rate of £5.99 for all items posted to Europe. Your order will be sent by Royal Mail International Priority and take 3-6 working days on average.
Generally we only ship within the EU. We will consider shipping outside the EU if your order is over £100, please contact us with your requiremnets and shipping address so we can quote you for shipping.
If any need arises for a return or exchange of our product please contact us via email. All orders can be cancelled and returned for a full refund within 14 working days providing the item/s have not been used or opened. Items returned after this are subject to the surcharges as stated below.
Phoenix Lewis Ltd
St. Loyes House
20 St. Loyes Street
We recommend using a trackable option when returning items to us.
Once item is received we will authorise a refund/replacement as agreed. Please allow 7 days for this to be processed.