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    Shipping & Returns

    We aim to dispatch all orders received before 12pm the same day, excluding Weekends & Bank Holidays. You will be notified immediately in the event of any items being out of stock.

    UK Orders

    Standard Delivery
    A 48 hour service via Royal Mail, £1.99 or free on orders over £40

    European Orders

    International Priority
    We charge a flat rate of £5.99 for all items posted to Europe. Your order will be sent by Royal Mail International Priority and take 3-6 working days on average.

     

    International Orders

    Generally we only ship within the EU. We will consider shipping outside the EU if your order is over £100, please contact us with your requiremnets and shipping address so we can quote you for shipping.

    Cancellations

    If any need arises for a return or exchange of our product please contact us via email. All orders can be cancelled and returned for a full refund within 14 working days providing the item/s have not been used or opened. Items returned after this are subject to the surcharges as stated below.

    • Email us on sales@phoenixnutrition.com  to let us know which products you need to return where we will provide you with a URN
    • Send items to the following address: 

    Phoenix Lewis Ltd
    St. Loyes House
    20 St. Loyes Street
    Bedford
    MK40 1ZL

    We recommend using a trackable option when returning items to us.

    Once item is received we will authorise a refund/replacement as agreed. Please allow 7 days for this to be processed.